Refund policy

Return & Refund Policy

Last Updated: June 2026

At Shanak Perfumes, customer satisfaction is our top priority. We strive to provide high-quality perfumes and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Orders can be canceled within 12 hours of placing the order, provided they have not been shipped. Once an order has been dispatched, it cannot be canceled.

2. Returns

Due to the nature of fragrance products and for hygiene reasons, we only accept returns under the following conditions:

You received the wrong product.
The product was damaged during shipping.
The product is defective or leaking upon delivery.

To be eligible for a return:

The item must be unused and in its original packaging.
A return request must be submitted within 3 days of receiving the order.
Proof of purchase and clear photos of the product must be provided.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used perfumes.
Products damaged due to misuse or mishandling.
Items returned without original packaging.
Sale, discounted, or promotional items (unless damaged or incorrect).

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 5-7 business days.
The refund will be issued through the original payment method or via bank transfer, depending on the payment method used.

Shipping charges are non-refundable, except in cases where the wrong or damaged product was delivered.

5. Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was delivered. Exchange requests must be made within 3 days of receiving your order.

6. Return Shipping

If the return is due to our error (wrong item, defective, or damaged product), Shanak Perfumes will bear the return shipping cost.
For all other approved returns, the customer will be responsible for return shipping charges.